Why do we collect it?

We hold personal information about members to help us meet and maintain the highest standards of financial service. This information can include your name, address, age, income, use of accounts and credit history.

We obtain this information from you directly, and from the product and service arrangements you have made with or through us. Information is also obtained with your permission from credit bureaus, other financial institutions and from the references you provide us.

Your personal information may be collected, used or disclosed for one or more of the following:

  • To meet regulatory and legal requirements;

  • To establish your identification;

  • To protect you from illegal activity;

  • To determine the suitability of products and services to you, and your eligibility for products and services (including determining your eligibility for credit on an ongoing basis with other credit suppliers and credit reporting agencies);

  • To operate and administer products and services which you have requested, including providing information to related service providers involved in the operation and administration of those services on behalf of us;

  • To provide you with information or advice on products and services that may be of interest to you (whether you currently have a product or service with us);

  • To conduct research to assist us in designing products and services, and determining products and services that may be of interest to you, and to obtain your feedback on current products and services;

  • To disclose information to third parties in connection with the ongoing management of our assets (including the assignment or sale of loans), and the further subsequent collection, use or disclosure of that information by those third parties and any of their agents or assignees for the purpose of managing those assets.

  • To provide ombudsman or mediation services to address concerns with credit union products or services raised by you.

(A related service supplier is a third party supplier of financial services available through your credit union. We only deal with suppliers that have agreed to meet our standards of privacy protection).