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Our philosophy on privacy |
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On January 1, 2004 new privacy laws governing credit unions and other businesses come into force. Credit unions in Canada have a long history of respecting the privacy of their customers. As a member owned financial institution, we are committed to maintaining policies, procedures and service offerings that protect your privacy.
Our commitment means we will protect your privacy and respect your right to have a say in how we use and disclose your personal information. We have procedures in place that guide our employees in maintaining confidentiality. What has been our ongoing business practice has become our documented commitment to you.
In order to comply with new privacy laws, your credit union Board of Directors has adopted the Credit Union Code for the Protection of Personal Information, established related Policies and Procedures and appointed a Privacy Officer. Our employees understand the importance of the policies and procedures and follow them carefully.
To find out more, read our Privacy Code, or contact our Privacy Officer. |
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What is personal information? |
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Personal information is information about an identifiable individual. This includes, for example: an individual's race, ethnic origin, colour, age, marital status, religion, education, medical information, employment history, financial records, address, telephone number, e-mail address, and Social Insurance Number. |
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We hold personal information about members to help us meet and maintain the highest standards of financial service. This information can include your name, address, age, income, use of accounts and credit history.
We obtain this information from you directly, and from the product and service arrangements you have made with or through us. Information is also obtained with your permission from credit bureaus, other financial institutions and from the references you provide us.
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